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Can't Send In-Game Emails from Mac

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Posted 08-16-2016 at 08:50 PM by hank9481

Quote:
Originally Posted by Matt Arnold View Post
Sorry for the delay. I saw your reply before, but got caught up and it slipped my mind.

As for the issue, we'd need to see your mail settings to be sure what the problem is. Sometimes each operating system will handle mail differently, and you might need different settings to be able to send from a mac as opposed to someone else sending from a PC. If you wish to send over the mail settings you use, you can PM me the details and we can work together to verify that they will work. Some things that might help to try:

1. Check that you don't have a firewall blocking your outgoing mail. If you have one, it's possible that your default mail app has been allowed but others have been blocked.
2. Try different settings. Again, there could be something blocking specific settings, so I would suggest trying different ports (25, 465, 587), as well as trying with the SSL box both checked and unchecked. We've seen some cases where disabling the SSL can allow the mail to go through.
3. If you're using GMail, you may also need to change your SMTP settings. See here: https://support.google.com/mail/answer/78775?hl=en under the "Still can't send email?" point.
4. If you're not using gmail, I would recommend searching on your email provider's help pages for issues with sending email from clients. As mentioned above, each system may work differently on each platform and may require their own settings.
5. Try to connect through telnet to see if you also get an error. The google link above at the bottom details the instructions, and if you are not using google you should be able to use similar commands to connect to your mail server, but essentially you can try testing to see if the mail server is reachable by telnet. If it's not, then most likely the problem is either with some sort of local firewall on your system, or it's something with your network preventing the connection.

Hopefully something in here will resolve your problems. If they don't work, please PM me with your specific mail settings and we can try to investigate further what might be the issue.
1. No firewall. It's a home network, Comcast ISP but that's it.

2. 587 partially works, sends to 8 guys then craps out on the other 22. I can send you the screenshot of this if you like.

3. Not using gmail. Using email from Bluehost site.

4. No known issues from Bluehost. Again this worked for years. We've been doing this since OOTP 5.

5. Telnet works, I am able to connect just fine.

Again, this seems to be isolated to a Mac/OOTP issue which needs to be resolved in the next update.

My settings are:

user - hh@mblsim.com
pw - 237Hank

The other Commissioner in my league, a PC user, has no issues using the exact same settings. It's just me. It's a Mac/OOTP issue, not a server, firewall, gmail, etc. issue.
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