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Old 11-02-2018, 10:40 PM   #1
Karzender
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No visuals on pack opening

Name: Karzender

When opening packs, I get the proper audio (whoosh, pack ripping sounds, etc.) but a completely black screen. After that's done I see the prompt -- Click mouse or hit Enter to continue. Hit Esc to exit -- and that works fine, and my cards are in my inventory, but it'd be nice to be able to see them when I open a pack.
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Old 11-02-2018, 10:46 PM   #2
Lukas Berger
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My first thought would be you might need updated video card drivers.

If that doesn't do it, let us know what OS are you on? What video card? Thanks!
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Old 11-02-2018, 11:25 PM   #3
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Win 7, GTX 670.

Haven't updated drivers for a while, I'll give that a shot.
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Old 11-03-2018, 04:18 AM   #4
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Yes, updating your drivers will do the trick.
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Old 11-03-2018, 12:14 PM   #5
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Nope. Updated drivers (and restarted computer, just to be sure) and it still isn't working. Let me know what else I can do to help.
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Old 11-03-2018, 12:19 PM   #6
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Quote:
Originally Posted by Karzender View Post
Nope. Updated drivers (and restarted computer, just to be sure) and it still isn't working. Let me know what else I can do to help.
Ok, will do. We'll have to look into this a bit more next week.
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Old 11-05-2018, 03:02 AM   #7
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I'm having the same issue. Win10, intel HD graphics. Using newest drivers available.
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Old 11-05-2018, 09:49 AM   #8
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Hey guys,
can you please enable writing to trace file in the oopt trouble shouting options, then reproduce unpacking while having a black screen and then post the ootp_trace.txt here? That might give use a clue what is going on.
Thx
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Old 11-05-2018, 10:58 AM   #9
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Here you go!
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File Type: txt ootp_trace.txt (95.6 KB, 11 views)
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Old 11-05-2018, 06:14 PM   #10
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I'm having the same problem with completely updated drivers. I have a 960M graphics card in my laptop. I was not having the problem yesterday.
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Old 11-05-2018, 06:26 PM   #11
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I'm having the same problem with completely updated drivers. I have a 960M graphics card in my laptop. I was not having the problem yesterday.
Can you upload a trace as well? Thanks!
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Old 11-05-2018, 06:33 PM   #12
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Can you upload a trace as well? Thanks!
Sure, as soon as I get enough PP.
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Old 11-12-2018, 12:31 PM   #13
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I will say, not having visuals does make it more suspenseful. I opened a pack yesterday and heard the fireworks when I "revealed" a card. Get back to my collection and find out it's a 99 Kershaw
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Old 11-12-2018, 12:36 PM   #14
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My problem went away when I started playing in fullscreen instead of windowed mode.
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Old 11-12-2018, 12:37 PM   #15
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My problem went away when I started playing in fullscreen instead of windowed mode.
What resolution were you playing in Windowed mode?
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Old 11-12-2018, 12:46 PM   #16
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What resolution were you playing in Windowed mode?
I think it was just set to "Maximized" so I'm not sure.
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Old 11-13-2018, 12:28 PM   #17
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I've always played in fullscreen (1920x1080) and had the problem.
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Old 11-18-2018, 06:57 PM   #18
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Don't know if it helps any, but I can "see" cards when I mouse over them after opening my pack.
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Old 11-28-2018, 01:01 PM   #19
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And still nope.
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Old 11-29-2018, 03:48 AM   #20
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Sorry, but we're out of ideas. Probably your graphic card does not support the OpenGL version we require.
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