Support hasn't responded

Boom Boom · 08-25-2014, 01:52 PM

Hello, I sent in a request because I got my computer replaced via warranty exchange with Microsoft. I haven't received a response back and it has been over a week about activating my copy of OOTP.

I bought it in June. Any help would be much appreciated. I sent in another support ticket today. The ticket number is: FOE-175688

battists · 08-25-2014, 05:39 PM

Have you tried activating it on your new computer? Previously, we effectively got two licenses with each purchase, so even if you burned one on your old machine you should still have one to use on the new machine...

(We can't see your ticket here, so we don't know the details...)

Boom Boom · 08-26-2014, 12:36 PM

Thanks Battists, I have two copies, one on my MAC and one on my old computer which is a Surface Pro, I got a warranty exchange and the Microsoft Store gave me a Surface Pro 3 as a replacement

battists · 08-26-2014, 02:24 PM

There should be a thread around here somewhere with common activation support questions. Unfortunately, I don't have time to find it right now.

Ultimately, I think support has to get to your ticket and resolve your issue. In the meantime, if you want to play on the surface pro more than the Mac, you could temporarily unlicense your Mac, and relicense your surface.

Déjà Bru · 08-26-2014, 02:49 PM

Quote:

Originally Posted by battists

There should be a thread around here somewhere with common activation support questions. Unfortunately, I don't have time to find it right now.

Ooh, ooh, me, me! I have time! Here it is (especially #7):

Activation Problems - Kayako eSupport Help Desk Software

Bigrod · 08-26-2014, 03:04 PM

In addition, if you can't get any response, try my suggestions in this post:
http://www.ootpdevelopments.com/boar...ml#post3740962

old timer · 08-26-2014, 05:36 PM

Quote:

Originally Posted by Boom Boom

Hello, I sent in a request because I got my computer replaced via warranty exchange with Microsoft. I haven't received a response back and it has been over a week about activating my copy of OOTP.

I bought it in June. Any help would be much appreciated. I sent in another support ticket today. The ticket number is: FOE-175688

Could you send me a private message with your ticket ID? I've been responding to all such requests promptly (almost always within 24 hours), but the support system isn't sending out email notifications (the developers are trying to fix this) so it makes it look like we're not responding even though we are.

Can you login to the support site? If so, then you can see if there's a reply to your ticket that way. If you can't, then I'll help you through private messaging.

If anyone else is having this problem, then please send me a private message. Sorry for the trouble!

Boom Boom · 09-09-2014, 01:40 AM

Quote:

Originally Posted by old timer

Could you send me a private message with your ticket ID? I've been responding to all such requests promptly (almost always within 24 hours), but the support system isn't sending out email notifications (the developers are trying to fix this) so it makes it look like we're not responding even though we are.

Can you login to the support site? If so, then you can see if there's a reply to your ticket that way. If you can't, then I'll help you through private messaging.

If anyone else is having this problem, then please send me a private message. Sorry for the trouble!

Gary got back to me, for some reason the emails were going into my spam folder. I wanted to thank OOTP for a fast response. Sorry for responding on this very late.

The Wolf · 09-09-2014, 10:55 AM

Better late than never!

Boom Boom · 03-15-2015, 07:27 PM

Having an issue with my MAC version saying my license has expired...I am thinking that I will be looking for a refund for the 2016 version if I keep on having trouble with my license. Why did it expire? I bought the full version.... I have one copy on my Surface Pro 3 and another on my MAC.

bviolet1 · 05-25-2016, 10:32 AM

Email reply when ticket submitted, but no response

Ticket #16283

Padreman · 06-11-2016, 12:05 PM

Quote:

Originally Posted by bviolet1

Email reply when ticket submitted, but no response

Ticket #16283

Once a new version comes out there is no more patches or tech help for older versions

08-25-2014, 05:39 PM	#2
battists Hall Of Famer Join Date: Jul 2004 Posts: 18,422 Blog Entries: 7 Thanks: 155 Thanked 1,526x in 604 posts	Have you tried activating it on your new computer? Previously, we effectively got two licenses with each purchase, so even if you burned one on your old machine you should still have one to use on the new machine... (We can't see your ticket here, so we don't know the details...) __________________ Come check out my dynasty report, Funky Times!

08-26-2014, 02:24 PM	#4
battists Hall Of Famer Join Date: Jul 2004 Posts: 18,422 Blog Entries: 7 Thanks: 155 Thanked 1,526x in 604 posts	There should be a thread around here somewhere with common activation support questions. Unfortunately, I don't have time to find it right now. Ultimately, I think support has to get to your ticket and resolve your issue. In the meantime, if you want to play on the surface pro more than the Mac, you could temporarily unlicense your Mac, and relicense your surface. __________________ Come check out my dynasty report, Funky Times!

08-25-2014, 01:52 PM	#1
Boom Boom Major Leagues Join Date: Nov 2002 Location: Issaquah, WA Posts: 311 Thanks: 39 Thanked 4x in 4 posts	Support hasn't responded Hello, I sent in a request because I got my computer replaced via warranty exchange with Microsoft. I haven't received a response back and it has been over a week about activating my copy of OOTP. I bought it in June. Any help would be much appreciated. I sent in another support ticket today. The ticket number is: FOE-175688

08-26-2014, 12:36 PM	#3
Boom Boom Major Leagues Join Date: Nov 2002 Location: Issaquah, WA Posts: 311 Thanks: 39 Thanked 4x in 4 posts	Thanks Battists, I have two copies, one on my MAC and one on my old computer which is a Surface Pro, I got a warranty exchange and the Microsoft Store gave me a Surface Pro 3 as a replacement

08-26-2014, 03:04 PM	#6
Bigrod OOTP Stats Master Join Date: Mar 2009 Location: Maine Posts: 2,973 Thanks: 2,295 Thanked 2,029x in 1,167 posts	In addition, if you can't get any response, try my suggestions in this post: http://www.ootpdevelopments.com/boar...ml#post3740962

03-15-2015, 07:27 PM	#10
Boom Boom Major Leagues Join Date: Nov 2002 Location: Issaquah, WA Posts: 311 Thanks: 39 Thanked 4x in 4 posts	Having an issue with my MAC version saying my license has expired...I am thinking that I will be looking for a refund for the 2016 version if I keep on having trouble with my license. Why did it expire? I bought the full version.... I have one copy on my Surface Pro 3 and another on my MAC.

05-25-2016, 10:32 AM	#11
bviolet1 Bat Boy Join Date: Nov 2014 Posts: 1 Thanks: 0 Thanked 0x in 0 posts	Email reply when ticket submitted, but no response Ticket #16283