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FHM 3 - Technical Support Need help or want to report a bug? This is the right place.

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Old 07-01-2017, 03:04 PM   #1
SCampo98
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Why My Save Has Been Deleted?

I was trying to load my save on Path to Glory and at first it said invalid database version. I had another save still there that was old I decided to delete that save, leaving me with only the i.d.v. save. When I closed FHM and went back in, the save that I left was no longer there. I don't understand why this has happened.

I experienced a couple of issues (crashing in trade offer, data not loading, etc.) but this is too much. All of the work I put into the game, 5 seasons into the save, and it is all deleted without a trace. I wish there was a way for me to get my money back. I bought it through the mac app store so if anyone knows how to please tell me. I was really looking forward to the game because of the real team and player names, but this is absolutely ridiculous. If there is any way to recover that save I would be very grateful to find out how.
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Old 07-02-2017, 05:14 AM   #2
Sebastian Palkowski
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FHM does not delete any saves on it┤s own, there is no code to do so in the project.

Is the save still on your harddrive (in your saved_games folder)?
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Old 07-02-2017, 02:37 PM   #3
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Yes, when I open the saved games folder it still shows that my save is there. I checked the memory on the file and it is not 0kb, so I would assume it is still there, just not on the load game screen when I get on to FHM. I've tried moving the file and duplicating it but I can't seem to get it to appear there. Is there any way to get it back on the load game screen? Also, please let me know if I can give you any other information that would help you to better understand this problem. Thanks.
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Old 07-02-2017, 04:34 PM   #4
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Quote:
Originally Posted by Sebastian Palkowski View Post
FHM does not delete any saves on it┤s own, there is no code to do so in the project.

Is the save still on your harddrive (in your saved_games folder)?
Not sure if this helps you in finding the problem at all, but here is the debut trace file:


2017-07-02 16:32:46 Franchise Hockey Manager Version 3.4 Build 116 (Mac App Store), Copyright (C) 2016 Out of the Park Developments
2017-07-02 16:32:46 Running on Mac OS X
2017-07-02 16:32:46 Command line arguments:
2017-07-02 16:32:46 1.: /Applications/Franchise Hockey Manager 3.app/Contents/MacOS/Franchise Hockey Manager 3
2017-07-02 16:32:46 Using default setting: setAttribute(Qt::AA_UseDesktopOpenGL)
2017-07-02 16:32:46 Using default setting: setAttribute(Qt::AA_EnableHighDpiScaling)
2017-07-02 16:32:46 Default skin path (1): /Applications/Franchise Hockey Manager 3.app/Contents/data/skins/default
2017-07-02 16:32:46 /Applications/Franchise Hockey Manager 3.app/Contents/data/skins/default
2017-07-02 16:32:46 Startup - settings.dat found and read!
2017-07-02 16:32:46 Resolution from Settings: 1440 * 900
2017-07-02 16:32:46 Screen Size: 1280 Width, 800 Height; Available Screen Size: 1280 Width, 711 Height, Screen-Size w/o Border: 1280 Width, 689 Height, DPR: 1
2017-07-02 16:32:46 WindowFullScreen - Width: 1280, Height: 800, User-Width: 1280, User-Height: 800
2017-07-02 16:32:46 Successfully loaded font file /Applications/Franchise Hockey Manager 3.app/Contents/data/fonts/ARIMO-BOLD.TTF
2017-07-02 16:32:46 Successfully loaded font file /Applications/Franchise Hockey Manager 3.app/Contents/data/fonts/ARIMO-BOLDITALIC.TTF
2017-07-02 16:32:46 Successfully loaded font file /Applications/Franchise Hockey Manager 3.app/Contents/data/fonts/ARIMO-ITALIC.TTF
2017-07-02 16:32:46 Successfully loaded font file /Applications/Franchise Hockey Manager 3.app/Contents/data/fonts/ARIMO.TTF
2017-07-02 16:32:46 Successfully loaded font file /Applications/Franchise Hockey Manager 3.app/Contents/data/fonts/FHM-HEADLINE.TTF
2017-07-02 16:32:46 Successfully loaded font file /Applications/Franchise Hockey Manager 3.app/Contents/data/fonts/LCDBOLD.TTF
2017-07-02 16:32:46 Successfully loaded font file /Applications/Franchise Hockey Manager 3.app/Contents/data/fonts/LCDLIGHT.TTF
2017-07-02 16:32:46 Successfully loaded font file /Applications/Franchise Hockey Manager 3.app/Contents/data/fonts/LCDNORMAL.TTF
2017-07-02 16:32:46 Successfully loaded font file /Applications/Franchise Hockey Manager 3.app/Contents/data/fonts/LCDULTRA.TTF
2017-07-02 16:32:46 Successfully loaded font file /Applications/Franchise Hockey Manager 3.app/Contents/data/fonts/ROBOTO-BLACK.TTF
2017-07-02 16:32:46 Successfully loaded font file /Applications/Franchise Hockey Manager 3.app/Contents/data/fonts/ROBOTO-BOLD.TTF
2017-07-02 16:32:46 Successfully loaded font file /Applications/Franchise Hockey Manager 3.app/Contents/data/fonts/ROBOTO-LIGHT.TTF
2017-07-02 16:32:46 Successfully loaded font file /Applications/Franchise Hockey Manager 3.app/Contents/data/fonts/ROBOTO-MEDIUM.TTF
2017-07-02 16:32:46 Successfully loaded font file /Applications/Franchise Hockey Manager 3.app/Contents/data/fonts/ROBOTO-REGULAR.TTF
2017-07-02 16:32:46 Successfully loaded font file /Applications/Franchise Hockey Manager 3.app/Contents/data/fonts/ROBOTO-THIN.TTF
2017-07-02 16:32:46 Successfully loaded font file /Applications/Franchise Hockey Manager 3.app/Contents/data/fonts/UBUNTU DANI-BOLD.TTF
2017-07-02 16:32:46 Successfully loaded font file /Applications/Franchise Hockey Manager 3.app/Contents/data/fonts/UBUNTU.TTF
2017-07-02 16:32:46 No paths.cfg file found.
2017-07-02 16:32:46 No custom_folders.ini file found.
2017-07-02 16:32:46 Folder list element #3 (DMPT_USER_DATA) set to '/Users/SteveCampo/Library/Containers/com.ootpdevelopments.fhm3macappstore/Data/Library/Application Support/Out of the Park Developments/Franchise Hockey Manager 3'
2017-07-02 16:32:46 Folder list element #4 (DMPT_CUST_DATA) set to '/Users/SteveCampo/Library/Containers/com.ootpdevelopments.fhm3macappstore/Data/Library/Application Support/Out of the Park Developments/Franchise Hockey Manager 3'
2017-07-02 16:32:46 Folder list element #5 (DMPT_SAVEDGAMES) set to '/Users/SteveCampo/Library/Containers/com.ootpdevelopments.fhm3macappstore/Data/Library/Application Support/Out of the Park Developments/Franchise Hockey Manager 3/saved_games'
2017-07-02 16:32:46 g_trace_mode flag is set.
2017-07-02 16:32:46 DMPT_APP = /Applications/Franchise Hockey Manager 3.app/Contents/MacOS
2017-07-02 16:32:46 DMPT_APP_DATA = /Applications/Franchise Hockey Manager 3.app/Contents/data
2017-07-02 16:32:46 DMPT_PREF_DATA = /Users/SteveCampo/Library/Containers/com.ootpdevelopments.fhm3macappstore/Data/Library/Application Support/Out of the Park Developments/Franchise Hockey Manager 3/config
2017-07-02 16:32:46 DMPT_USER_DATA = /Users/SteveCampo/Library/Containers/com.ootpdevelopments.fhm3macappstore/Data/Library/Application Support/Out of the Park Developments/Franchise Hockey Manager 3
2017-07-02 16:32:46 DMPT_CUST_DATA = /Users/SteveCampo/Library/Containers/com.ootpdevelopments.fhm3macappstore/Data/Library/Application Support/Out of the Park Developments/Franchise Hockey Manager 3
2017-07-02 16:32:46 DMPT_SAVEDGAMES = /Users/SteveCampo/Library/Containers/com.ootpdevelopments.fhm3macappstore/Data/Library/Application Support/Out of the Park Developments/Franchise Hockey Manager 3/saved_games
2017-07-02 16:32:46 Version numbers in g_CSettings are different from current version. Will install from default_data.
2017-07-02 16:32:46 Start copying files from default_data to user data recursively, overwriting existing files:
2017-07-02 16:32:46 Counted default data files. Found 1993 files in 56 folders.
2017-07-02 16:32:50 Copied default data files with overwrite mode ON. Found 1993 files in 56 folders. Number of file copy errors = 0, number of folder errors = 0.
2017-07-02 16:32:50 Successfully wrote version string to app.cfg in /Users/SteveCampo/Library/Containers/com.ootpdevelopments.fhm3macappstore/Data/Library/Application Support/Out of the Park Developments/Franchise Hockey Manager 3/config
2017-07-02 16:32:50 Startup - Facegen is enabled, checking OpenGL
2017-07-02 16:32:50 GLWidget - Successfully created OpenGL Context version 2.0
2017-07-02 16:32:50 GLWidget - Offscreen render surface creation successful
2017-07-02 16:32:50 GLWidget - glContext successfully created
2017-07-02 16:32:50 GLWidget - FBO check
2017-07-02 16:32:50 GLWidget - FBO supported
2017-07-02 16:32:50 GLWidget - GL_VERSION = 2.1 INTEL-10.25.13 - Version = 2.1.0
2017-07-02 16:32:50 GLWidget - Success: OpenGL 2.0 compatible GPU found!
2017-07-02 16:32:50 OpenGL version is greater than 1.4 - is_opengl_available returns true!
2017-07-02 16:32:50 Startup - Facegen is still enabled
2017-07-02 16:32:50 Startup - Successfully loaded jerseys
2017-07-02 16:32:50 Startup - Successfully loaded helmets
2017-07-02 16:32:50 Creating MYFACEGEN instance
2017-07-02 16:32:50 Rendering mode setting = 0
2017-07-02 16:32:50 Facegen rendering mode = 3
2017-07-02 16:32:51 Startup - Successfully loaded model lists
2017-07-02 16:32:52 Startup - Successfully loaded beards
2017-07-02 16:32:52 Startup - Successfully loaded hairs
2017-07-02 16:32:52 Startup - Successfully initialized Facegen
2017-07-02 16:32:53 Startup - Start finished, load Startscreen!
2017-07-02 16:32:53 GLWidget - GL_VERSION = 2.1 INTEL-10.25.13 - Version = 2.1.0
2017-07-02 16:32:53 GLWidget - Success: OpenGL 2.0 compatible GPU found!
2017-07-02 16:32:53 This system supports pbuffers.
2017-07-02 16:33:09 Logos read from disk: 0
2017-07-02 16:33:09 Logos read from memory: 0
2017-07-02 16:33:09 Logos created (random): 0
2017-07-02 16:33:09 AdvanceWorldDate was called 0 times.
2017-07-02 16:33:09 UpdateSimScreen: animation only=0, standings=0, else=0
2017-07-02 16:33:09 Main::closeEvent - Closing FHM
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Old 07-03-2017, 07:43 PM   #5
SCampo98
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Is there any way to return the save file to the proper place or is it not possible to use that save anymore. At any rate, why would it corrupt the save like that?
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Old 07-04-2017, 06:21 AM   #6
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I see that you just updated your game to the newest version (see the trace file). As a general note: please make always sure that you have the newest version installed, every update (beside new stuff) also fixes possible bugs.

For your problem: normally the list is updated and re-loaded whenever you open the load_game popup. Why this is not happening in your case is hard to tell (maybe a Mac specific problem?) but there is a workaround:

Start any new game you want (it does not matter what kind of game) and save/close it. Then close FHM 3, go to the saved_games folder and delete everything inside the newly start game folder (just keep the *.lg folder). Then copy over everything from your old save to the new save folder and restart the game. It should show up on the load_game popup again.

Hope that helps.
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Old 07-04-2017, 12:44 PM   #7
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Quote:
Originally Posted by Sebastian Palkowski View Post
I see that you just updated your game to the newest version (see the trace file). As a general note: please make always sure that you have the newest version installed, every update (beside new stuff) also fixes possible bugs.

For your problem: normally the list is updated and re-loaded whenever you open the load_game popup. Why this is not happening in your case is hard to tell (maybe a Mac specific problem?) but there is a workaround:

Start any new game you want (it does not matter what kind of game) and save/close it. Then close FHM 3, go to the saved_games folder and delete everything inside the newly start game folder (just keep the *.lg folder). Then copy over everything from your old save to the new save folder and restart the game. It should show up on the load_game popup again.

Hope that helps.
Thank you very much for the quick reply but it did not work. For some reason, the file size of the old save is something like 14kb, which tells me its missing a bunch of stuff as the newer save was around 400mb. The only save file is something that says ()-, which when opened causes the game to crash. I think what I'm going to do is uninstall the game, re-install it, and then start fresh. Thanks again for the quick answers.
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